Important Tenant Information


Emergencies Maintenance Request Notice To Vacate




Emergency Property Maintenance



In case of urgent property maintenance (e.g. broken pipe flooding), please contact Accelerate Property Group first by calling and text/SMS-ing 0466 71 71 61. If you do not get a response within 10 minutes, please engage the below tradespeople if it is deemed an emergency.

All other repairs are considered routine maintenance & you, the tenant, may be liable for the repair should you engage a tradesperson before contacting our team.

Lodge routine maintenance requests through Tapi.

Emergency Situations Include:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the property


Accelerate Property Group’s Approved Trades

Storm Damage & Flooding
SES
132 500

Your first call for storm or flooding should be to the SES.

Contact Phone
Electrician
SJK Collective 07 3870 9893
Value Air & Electrical 0421 428 505
Plumbing
All Districts Plumbing 0439 886 909
SJK Collective 07 3870 9893
Glass Replacement
True Blue Glass 1800 672 522
Brisbane Glazing 0412 824 029
Keys & Locks
Locksmith 2 U 0404 037 349
Toplock 1300 553 945
Garage Doors
River City Doors 0417 156 358
Purple Patch Doors 07 3277 6892
Smoke Alarm
SATS 1300 416 667
Other Services & Information
Police/Fire/Ambulance 000
State Emergency Services (SES) 132 500
QLD General Warnings 1900 969 922
QLD Tropical Cyclone Warnings 1300 659 212
QLD Land Weather & Flood Warnings 1300 659 219
QLD Disaster Management Services 1300 659 219
QLD Dept of Community Safety 13 74 68
QLD Dept of State Development, Infrastructure & Planning 13 74 68
QLD Disaster Warnings & Alerts 1300 369 003
ABC Local Radio 139 994
Commercial Radio Australia (CRA) 02 9281 6577
Local Government Directory 07 3000 2222
QLD Health 13 432 584
Energex (Power Lines Down, Supply & Outage) 13 19 62
Brisbane City Council 3404 8888
Origin 132 461




Maintenance Request



Please use the TAPI chat bot below to lodge your maintenance request





Notice To Vacate



By completing the below form, you are providing your official notice of your intention to leave. It will be treated the same as if you had completed & submitted a Notice of intention to leave (Form 13).









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